Privacy Policy
How we collect, use, and protect your information
Last updated: November 6, 2025
1Introduction
Vine Logistics Consultants is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics marketplace platform.
By using our platform, you consent to the data practices described in this policy. We ensure compliance with applicable data protection laws including the Information Technology Act, 2000 and associated rules.
2Information We Collect
Personal Information:
- • Name, email address, and phone number
- • Business information and company details
- • Address and location data
- • Geo-location data for better service delivery and results matching
- • Government identification (GST, PAN, etc.)
- • Banking and payment information
Business Information:
- • Product catalogs and service descriptions
- • RFQ details and quotations
- • Transaction history and order information
- • Communication records and support tickets
Technical Information:
- • IP address, browser type, and device information
- • Usage patterns and platform interactions
- • Cookies and similar tracking technologies
- • Log files and analytics data
3How We Use Your Information
We use your information to:
- Facilitate connections between logistics consumers and logistics providers
- Process transactions and manage platform fees
- Verify identities and prevent fraud
- Provide customer support and resolve disputes
- Optimize service delivery using geo-location data
- Send important notifications and updates
- Improve platform functionality and user experience
- Comply with legal and regulatory requirements
- Generate analytics and business insights
4Information Sharing
We may share your information with:
Platform Users
Basic business information is shared to facilitate connections between logistics consumers and logistics providers on our marketplace.
Service Providers
Trusted third-party providers who assist with payment processing, logistics, and platform operations under strict confidentiality agreements.
Legal Compliance
Government authorities when required by law, court orders, or regulatory compliance including GST, customs, and other applicable regulations.
5Data Security
We implement comprehensive security measures including:
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to using industry-standard practices to protect your information.
6Your Rights
You have the right to:
- Access your personal information
- Update or correct your data
- Delete your account and associated data
- Object to certain processing activities
- Request data portability
- Withdraw consent where applicable
To exercise these rights, please contact us using the information provided below.
7Cookies and Tracking Policy
By using our website, you consent to our use of cookies and tracking technologies. This consent is required to access our services.
What We Track:
- • Website Usage Patterns: Pages visited, time spent, click behavior, scroll depth
- • Device Information: Browser type, operating system, screen resolution, device type
- • Network Information: IP address, internet service provider, approximate geographic location
- • Session Data: Session duration, entry and exit pages, user journey paths
- • Marketing Attribution: Referral sources, campaign tracking, conversion data
- • User Preferences: Language settings, accessibility preferences, customization choices
Types of Cookies We Use:
Essential Cookies (Required)
Necessary for basic platform functionality, security, and user authentication.
Performance & Analytics
Help us understand how visitors interact with our website by collecting anonymous usage statistics.
Functional Cookies
Remember your preferences and settings to provide a personalized experience.
Marketing & Tracking
Used for advertising, remarketing, and measuring the effectiveness of marketing campaigns.
Data Retention:
- • Session cookies: Until browser is closed
- • Persistent cookies: Up to 2 years
- • Analytics data: Up to 26 months
- • Marketing cookies: Up to 1 year
8Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods vary by data type and legal requirements.
9Contact Information
For questions about this Privacy Policy or to exercise your rights, please contact us:
Vine Logistics Consultants
701, A Block, Aratt Premier Graphite India
Main Road, Seetharampalya, Opp. Seetharampalya Metro Station
BANGALORE, Karnataka 560048
Email: info@vinelogisticsconsultants.com
Phone: +91 98921 73826