Vine Logistics Hub · Logistics Service Seeker

Seeker quick guide

Post a requirement, choose a quotation, pay, and get your provider's details.

0

The journey

1Open the marketplace
2Post your requirement
3Sign in
4Track quotations
5Review and chat
6Ask for changes
7Approve one
8Pay and get provider details

Red numbered circles on each screenshot match the numbered actions under it. Posting and receiving quotations is free. You pay one platform charge after you approve a quotation.

1

Open the marketplace

Header
  1. 1Click Marketplace in the page header.
Enter Marketplace
  1. 1Or click Enter Marketplace on the home page.
Post Your First RFQ
  1. 1Or click Post Your First RFQ near the bottom of the home page.
Marketplace page
  1. 1On the marketplace page, click I need logistics.
Post an RFQ card
  1. 1Or click Post a requirement on the "Post an RFQ" card.
Requirement form

The form Tell us what you need opens. No account is needed.

2

Post your requirement and verify with OTP

Form part 1
  1. 1Choose the Service category.
  2. 2Describe your requirement (20 to 5000 characters).
  3. 3Check the Last date for quotations (tomorrow to 90 days ahead).

Example: 2 x 32 ft closed trucks from Pune to Chennai on 5 November, 14 tonnes of packaged goods, loading at our warehouse in Chakan.

Email
  1. 1Type your company email.
  2. 2Click Send code.
Email code
  1. 1Type the 6-digit code from your email, then click Verify.
Email verified

A green Verified tick means the email is confirmed.

About you
  1. 1Type Your name.
  2. 2Add your Company (optional).
Mobile
  1. 1Type your mobile number with country code.
  2. 2Click Send code.
Mobile code
  1. 1Type the 6-digit SMS code, then click Verify.
Mobile verified

Both cards show Verified.

Post
  1. 1Click Post requirement.
Success
  1. 1Click Track your quotations. Note your RFQ reference number.

If something goes wrong

Message or situationWhat to do
First post: email and mobile are both requiredVerify both. Post requirement stays grey until you do.
"Please enter your mobile number…"Type the mobile with its country code.
"Please use your company email address…"New accounts cannot use Gmail, Yahoo or Outlook. Use a company email.
"Invalid OTP. 4 attempts remaining."Re-enter the code. After 5 wrong tries, ask for a new one.
"OTP not found or expired"Codes last 10 minutes. Click Send code again.
"Please wait 60 seconds…"Wait for the countdown (60 s for email, 20 s for SMS).
"Your verification has expired"Verify again. A verified email or mobile is valid for 30 minutes.
Mobile outside IndiaNo SMS code. Your verified email is enough.
Personal email blocked

Example: a personal email on a new account.

Wrong code

Example: a wrong code.

Post disabled
  1. 1Post requirement stays grey until both codes are verified.
3

Sign in

Sign in with an email code

Header login
  1. 1Click Logistics Service Seeker under "Log in as".
Login email
  1. 1Type your email.
  2. 2Click Send login code.
Login code
  1. 1Type the 6-digit code.
  2. 2Click Verify & sign in.

Set a password (optional)

Set password
  1. 1Type the password twice and click Set password. Click Not now to skip.

Sign in with a password

Switch
  1. 1Click Sign in with a password instead.
Password form
  1. 1Type email and password, then click Sign in.
  2. 2Forgot it? Click Forgot password?.
Forgot password

Type your email. We send a reset code, then you choose a new password.

Posting again later

Welcome back

Type your email and the email code. You see Welcome back. No name or mobile needed.

You areEmail codeMobile codePassword
Posting the first timeRequiredRequiredNot needed
Posting againRequiredNot askedNot needed
Signing in to the dashboardEmail code orNot askedPassword, if set
4

Track your quotations

Board
  1. 1Your requirement carries a Your requirement tag. The status shows No quotations yet or a count.
  2. 2Click View your requirement (or View quotations).

You also get an email "Quotation received for RFQ-…" with a View quotation button. Quotations appear only after our team has checked them.

My RFQs
  1. 1In the dashboard open Manage RFQ → My RFQs, then click View Details.
RFQ details

All quotations are listed here as "Vine Logistics Hub — Quotation A, B, C".

5

Review a quotation

Quotation card

Click a quotation row to open it. Read the Line Items, Pricing Breakdown and Notes. Revision 1 and Earlier versions show changes.

BadgeMeaning
Awaiting your decisionApprove, ask for changes or decline.
Changes requested / in progressYour request is with our team or the provider.
Approved / Declined / ClosedFinal. Closed means another quotation was approved.
6

Chat with a provider

Message button
  1. 1Open a quotation and click Message to Provider.
Chat

The chat window opens.

Type
  1. 1Type your question.
  2. 2Click Ask Support.
Held

Held for review: our team checks every message first.

Delivered

After release the message is in the thread. Replies appear the same way.

7

Ask for changes

Request change
  1. 1Open the quotation and click Request change from Provider.
Change form
  1. 1Write what must change (10 to 2000 characters).
  2. 2Click Send request.
Sent

Status becomes Changes requested. Our team passes it to the provider. You get an email when the revised quotation is ready.

Revision
  1. 1The quotation now shows Revision 1 and the new total.
  2. 2Click Earlier versions to compare.
8

Decline and approve

Decline
  1. 1Click Decline on a quotation you do not want.
Decline form
  1. 1Write a reason (at least 10 characters).
  2. 2Click Decline quotation.
Declined

The badge turns red: Declined. This cannot be undone.

Approve
  1. 1On the quotation you choose, click Approve quotation.
Confirm
  1. 1Click Confirm approval.
Approved

Your choice shows Approved. Every other quotation shows Closed. Our team now raises the order.

You can approve only one quotation per requirement.

9

Our team raises the order

View order
  1. 1Click View order on the RFQ page.
Active orders
  1. 1Or open Manage Orders → Active Orders and click Make Payment.
Order

Status Awaiting Payment. Your charge = a percentage or fixed amount set by our team + 18% GST.

10

Pay the platform charge and get provider details

Billing
  1. 1Type Name or company.
  2. 2Type State.
  3. 3Click Pay ₹ ….
Payment

Enter your mobile number in the payment window.

Options

Choose UPI, card, netbanking or wallet.

Card

Enter your payment details.

Bank code

Enter the code from your bank.

Success

Payment Successful. Stay on the page until it updates. (Test mode banner appears only in our test system.)

Paid

Your charge shows Paid. Provider details stay hidden until the provider pays too.

Closed

When both have paid the order is Closed and your provider's company, name, email and phone appear. They are also emailed to you.

Provider details
  1. 1Scroll to Your logistics service provider on the order page.
  2. 2Read the provider's company, contact person, email and phone. Reach them directly to arrange the job.

These details stay on the order page and in the email you receive — you do not need to come back to the site to find them.

11

Download your invoice

Invoices
  1. 1Open Invoices and click Download to get your GST invoice.
12

Extend or cancel a requirement

Extend
  1. 1Open your requirement and click Extend last date.
Date
  1. 1Pick a new date (up to 90 days ahead).
  2. 2Click Save.
Cancel
  1. 1To stop the requirement, click Cancel requirement.
Cancel form
  1. 1Add a reason (optional).
  2. 2Click Cancel requirement to confirm.
  3. 3Or click Keep it.
Cancelled

Status shows Cancelled. You can cancel only before you approve a quotation.

13

Need help?

Email info@vinelogisticshub.com or open Help Center in the dashboard menu.